More Proof That Social Media Marketing is Bullshit

Some friends who are always eager to convert me to the immense power of Social Media pointed me to this article on Econsultancy. To which my first reaction was: wow, 0.1% of KLM’s total revenue comes from Social Media! Ain’t that nice? ;-)

Another friend chipped in: and I’m sure it’s all retargeting.

That’s right: it’s not the “conversations” — in no fewer than 11 languages, soon to be expanded to 14 — that drive this massive 0.1% of sales. Nope. It’s almost certainly advertising on Facebook and Twitter. And not normal advertising that helps build the case and the need for a product or a service, but retargeting, i.e. advertising that “just” closes the sale once most of the job is already done. If this is the best they can do to convince us that Social Media is a force to be reckoned with, they’re in trouble.

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